At KrissKross, we are committed to delivering a seamless and reliable order-fulfilment experience. This Shipping & Delivery Policy outlines the terms, timelines, and operational framework governing the dispatch and delivery of products purchased through our official website.

1. Order Confirmation & Processing

All orders placed on the KrissKross website are subject to verification and acceptance.

  • Orders are typically processed within 1–3 business days from successful payment confirmation.
  • Business days exclude Sundays and public holidays.
  • During high-volume periods, promotional campaigns, or unforeseen operational constraints, processing timelines may extend.

2. Shipping Coverage

We currently ship across India to serviceable pin codes supported by our logistics partners.

  • International shipping is not available unless explicitly mentioned on a product page.
  • Delivery availability may vary based on regional courier accessibility.

3. Delivery Timelines

Estimated delivery timelines are calculated from the date of dispatch and depend on customer location and logistics partner performance.

  • Standard Delivery:
    Typically 3–10 business days after dispatch.
  • Remote or non-metro locations may require additional transit time.

Delivery timelines displayed at checkout are indicative and may vary due to external factors beyond our control.

4. Shipping Charges

  • Shipping fees, if applicable, are calculated at checkout based on order value, weight, and delivery location.
  • Any applicable free-shipping offers or thresholds will be clearly communicated on the website.

5. Shipment Tracking

Once an order is dispatched:

  • Customers will receive a shipment confirmation with a tracking link or tracking ID via email/SMS.
  • Real-time tracking updates can be accessed until the order is successfully delivered.

6. Address Accuracy & Delivery Attempts

Customers are responsible for providing accurate and complete shipping details at the time of order placement.

  • Failed delivery attempts due to incorrect address, unavailability, or refusal to accept delivery may result in return-to-origin (RTO).
  • Re-shipping costs, if applicable, will be borne by the customer.

7. Delays & Force Majeure

KrissKross shall not be held liable for delays caused by circumstances beyond reasonable control, including but not limited to:

  • Natural calamities
  • Weather disruptions
  • Government regulations
  • Logistics partner delays
  • Public emergencies or strikes

In such cases, delivery timelines will be revised accordingly.

8. Damaged, Missing, or Incorrect Items

Customers are requested to inspect orders upon delivery.

  • Any issues related to damaged, missing, or incorrect items must be reported within 48 hours of delivery.
  • Claims must be supported with clear photographs and order details.
  • Requests raised beyond this window may not be eligible for resolution.

All such cases will be reviewed in accordance with our internal quality and verification protocols.

9. Partial Shipments

In certain scenarios, orders may be shipped in multiple consignments due to inventory or operational reasons. Customers will be notified accordingly, and no additional shipping charges will be applied for split shipments.

10. Policy Updates

KrissKross reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website.