At KrissKross, we stand behind the quality and craftsmanship of our products. This Warranty & Product Care Policy outlines the scope of warranty coverage and recommended care practices to ensure optimal performance, longevity, and customer satisfaction.

1. Warranty Coverage

KrissKross products are covered under a limited warranty against manufacturing defects in material or workmanship, commencing from the date of delivery.

  • Warranty Period: As specified on the respective product page or product documentation
  • The warranty is valid only for the original purchaser and is non-transferable
  • Proof of purchase (order invoice or confirmation) is mandatory for warranty claims

2. What the Warranty Covers

The warranty applies strictly to:

  • Manufacturing defects
  • Functional failures arising from material or production faults
  • Structural issues not caused by external impact or misuse

All claims are subject to technical inspection and validation by the KrissKross quality assurance team.

3. What the Warranty Does Not Cover

The warranty does not extend to:

  • Normal wear and tear
  • Damage caused by improper use, mishandling, or negligence
  • Accidental damage, drops, cracks, or exposure to moisture or chemicals
  • Unauthorized modifications, repairs, or alterations
  • Damage due to non-compliance with product care instructions
  • Cosmetic variations such as minor colour or texture differences

4. Warranty Claim Process

To initiate a warranty claim:

  1. Contact KrissKross support via the Contact Us page
  2. Share your order ID, product details, and a clear description of the issue
  3. Provide photographic or video evidence as requested

Upon review, KrissKross reserves the right to:

  • Repair the product, or
  • Replace the product, or
  • Offer an alternative resolution, at its sole discretion

5. Resolution Timelines

  • Warranty evaluation typically takes 5–10 business days from receipt of claim details or product
  • Approved resolutions will be executed within reasonable operational timelines, subject to inventory and logistics availability

6. Product Care Guidelines

To ensure long-term product performance and warranty validity, customers are advised to follow these care best practices:

  • Handle the product with care and avoid physical impact
  • Keep away from excessive moisture, heat, or direct sunlight
  • Clean only with recommended materials; avoid harsh chemicals or abrasives
  • Store in a dry, safe environment when not in use
  • Follow all usage instructions provided with the product

Failure to adhere to recommended care practices may void the warranty.

7. Limitation of Liability

KrissKross shall not be liable for indirect, incidental, or consequential damages arising from product use or inability to use the product.
Our liability is strictly limited to the purchase value of the product in question.

8. Policy Amendments

KrissKross reserves the right to revise or update this Warranty & Product Care Policy at any time without prior notice. Any changes will take effect immediately upon publication on the website.